Art Palace

Do you offer custom jewelry designs?

Yes, depending on the design and material.

Can I engrave my jewelry?

Engraving is available on selected products.

Do you accept bulk or wholesale orders?

Yes, we accept bulk orders.

Can I get a custom quote for large quantities?

Yes, share the product list and quantities for a custom quote.

What payment methods do you accept?

We accept UPI, debit cards, credit cards, net banking, and wallet payments.

Is Cash on Delivery (COD) available?

Yes, COD is available on selected pin codes.

Are there any hidden charges?

No. You only pay the amount shown at checkout.

Do you offer EMI or installment options?

No, EMI is not available right now.

Do you offer free shipping?

Yes, we offer free shipping on orders above a minimum order value.

How can I track my order?

You will receive a tracking link by SMS or email once the order is shipped.

Do you ship internationally?

No, we currently ship only within India.

What happens if I am not at home during delivery?

The courier will try again. After two failed attempts, the order may return to us.

Are your products made of real silver?

Yes, our jewelry is made from 925 sterling silver.

Do your silver items come with a purity stamp?

Yes, all silver items have a 925 purity stamp.

Do you provide a certificate of authenticity?

Yes, every sterling silver item comes with an authenticity certificate.

Will the product look the same as the photos?

Yes, photos show the real product. Small color changes may happen due to lighting.

How do I take care of my silver jewelry?

Keep it dry, store it in a sealed pouch, and clean it with a soft silver cloth.

What is your return policy?

You can request a return within the return period if the item is unused.

How do I start a return or exchange?

Contact our support team with your order number.

When will I get my refund?

Refunds take 2–5 working days after we receive the returned item.

Can I exchange a product for a different size or design?

Yes, if the item is unused and eligible for exchange.

What should I do if my product arrives damaged?

Share photos with us within 48 hours. We will replace or refund it.

Can I change my address after placing the order?

Yes, if the order has not been shipped yet.

Can I modify or add items after placing my order?

No, modifications are not allowed. Place a new order.

Why was my order cancelled automatically?

This may happen due to payment failure, wrong address, or out-of-stock items.