Return and Refund Policy

Welcome to our Return and Refund Policy page. At Art Palace, we value our customers and want to ensure your complete satisfaction with your purchase. Our policy is designed to be fair and transparent, providing you with peace of mind when shopping with us.

Easy Returns

If for any reason you are not 100% satisfied with your purchase, you can return your order for a full refund, replacement, or exchange. Simply contact our customer support team within 48 hours of receiving the product by calling +91-8560035108 or emailing support@artpalaceindia.com.

Return Guidelines

In order to be eligible for a return, the item(s) must be in their original, unused condition and returned within 14 days of receipt. Our team will inspect and check the goods before proceeding with the refund or replacement.

Please note that our Returns Policy does not cover damages due to neglect, improper usage, or application. Additionally, the product should be accompanied by the original product certificate and a copy of the invoice for all returns, exchanges, or refunds.

Refund and Exchange Process

If you request a refund, we will process the payment within 3 days of receiving the product, along with the certificate and invoice, subject to quality confirmation and acceptance. The refund will be made through an account payee cheque, NEFT, or the respective payment gateway.

In case of an exchange, the customer will be responsible for paying the price difference between the new and old product before dispatch.

Shipping Costs

Please note that the amount of refund will be calculated as: (Payment made - Shipping/Freight Charges = Refund Amount). Please ensure that the product is properly packed before returning it using a reliable courier company.

Thank you for taking the time to familiarize yourself with our Return and Refund Policy. If you have any questions or need further assistance, please do not hesitate to contact our customer support team.